Terms and Conditions
1.1 Welcome to this website.
We are not responsible for the administration of the ECO Scheme or for the accreditation or policing of surveyors, assessors, installers or funding organisations working under ECO. Neither are we involved in the provision of funding for the scheme.
It is our understanding that any complaints regarding the ECO Scheme should be addressed to Ofgem at firstname.lastname@example.org or on 0207 901 7000.
1.2 PLEASE READ THESE TERMS AND CONDITIONS OF USE (‘Terms’) BEFORE USING OUR WEBSITE. By using our website, you are agreeing to be bound by these Terms. If you don’t wish to be bound by what you read below, you should not use this website.
1.3 We may make changes to these Terms at any time. We will let you know what these changes are by posting them to this page, but it is your responsibility as a user to make sure that you are aware of them, by checking for any changes on a regular basis. Changes will become effective as soon as they are posted. If you continue to use this website after the posting of changes to these Terms, it means that you accept any such changes.
- What we do
2.1 This site is about providing information relating to Grants offered under the Affordable Warmth Obligation, one of the Energy Companies Obligations set out in the Electricity and Gas (Energy Companies Obligation) Order 2012 (as amended) which was approved by Parliament in December 2012. By providing information to us, either on the forms on this website or by any other method of communication, you agree to us passing the information you have provided to us, to suppliers and installers who offer products and services which may or may not be funded under the ECO Scheme.
2.2 In the course of fulfilling their duties under the ECO Scheme (or other grant schemes) these organisations may offer other products and services to you. We are not a party to any transactions or contracts between you and any such organisations and neither are we to be considered an agent of either you or them. You should carry out all of your own research in respect of any organisations from which you agree to have goods or services supplied, or with whom you enter into a contract. We are not responsible for any aspect of the prompt or accurate delivery of any goods or services you may contract for with these organisations, nor are we responsible for any warranties, guarantees or after sales service.
2.3 Air Source Heat Pump and Solid Wall Insulation Enquiries. All enquiries for air source heat pumps and solid wall insulation in England and Wales will be dealt with by Heat Pump Installs Limited a company registered in England, Company Number 12093475. By completing the form on our website you grant us permission to forward all details entered to that company so that they can deal with your enquiry. Please see point 2.2 above.
- What we don’t do
3.1 The information we provide does not promise to address any of your requirements. In particular, the information contained on this website does not constitute any form of advice, recommendation, representation, endorsement or arrangement by us and is not intended to be relied upon by you in making or refraining from making any specific decisions regarding any subject contained within this website. If we mention other businesses on our website, we usually do so because of their particular products and services. As a general policy we don’t check them as regards their customer service or investigate their solvency (how likely they are to go out of business). Given that the impact of any information expressed on this website can vary based on your particular circumstances, you should always carry out your own research into the product or service that is of interest to you.
3.2 We always attempt to keep information on this website up to date, especially in respect of the latest products and services available and any regulations which may apply to their installation or use. However, we do not guarantee that all information on this website is completely up to date and we cannot be held responsible for the use or otherwise of such information.
3.3 Any funding which may be available under the Energy Companies Obligations (or similar schemes) and which is used to cover part or all of the cost of any product or service in which you may interested is provided by third parties over whom we have no control. The funding for grants may be limited or withdrawn at any time and we offer no promise that funding will be available to visitors to this website.
3.4 Information relating to the Energy Companies Obligations provided on this website is meant to be nothing more than a guide and we do not promise that any such information which we have provided is accurate.
4.1 We take your privacy seriously but in the process of dealing with your enquiry we will pass your details on to other organisations or individuals which may offer products and services. We will only pass on your details to companies which offer products and services which you have communicated to us that you have an interest in which will automatically include but not be limited to products and services funded under the Energy Companies Obligations. Please do not provide any information to us either on the forms on this website or by any other method of communication that you do not want us to pass on to others.
5.1 From time to time this website may include details about, or links to, information provided by other websites. We don’t control the accuracy or completeness of that information. You take full responsibility for using that information and verifying it and for any decision to use, purchase or refrain from using or purchasing any of the services or products mentioned on such websites. If you do purchase products or services from another business or website please read their contract carefully before deciding to buy. Remember, your contract for those products or services will be with them, not with us. Neither are we to be considered an agent of you or any such organisations from which you may acquire products or services, even though we may have introduced you to them.
5.2 When you use other websites, any personal information you give them will be dealt with in line with their privacy policies, not ours, so please read the privacy policies of each and every such website before using them.
5.3 Some of the links included on our website may be affiliated links. These are links which take you directly or indirectly to a product or service provider and which may result in us receiving a fee or commission as a consequence of you clicking through to their site or purchasing a product or service from them.
5.4 You are welcome to link to our site if you comply with the terms set out in this section and all applicable laws. For any website or organisation which creates links to our site, the following will apply:
5.5.1 You must not use any our trademarks without our written consent;
5.5.2 If permitted to use our logo, you must not distort or otherwise alter the size or appearance of our logo;
5.5.3 You must not in any way imply that we are endorsing it or its products or services;
5.5.4 You must not misrepresent its relationship with us or present false information about us;
5.5.5 It must not be a website or service which infringes any intellectual property or other right of any person or that otherwise does not comply with all relevant laws and regulations;
5.5.6 It must not be a website or service that contains content that could be considered illegal, distasteful or offensive.
If you breach these terms, then we have the right to require that your link is removed and to take whatever other action we think appropriate.
- Our content
6.1 All of the content on our website is owned by us or our licensors and is protected by UK and international copyright laws.
6.2 You are allowed to use our content for personal, non-commercial use only. You may make one copy of extracts from this site on any single computer for personal, individual use only provided that all copyright and proprietary notices are kept intact. Apart from that, none of our content may be republished, posted, transmitted, stored, sold, distributed or modified without our prior written consent.
6.3 All brand names and trademarks which appear on this website are trademarks or trade names of their respective holders and are recognised as such. No permission is given in respect of the use of any of these brands or marks and any such use may constitute an infringement of the holders’ rights.
- Disclaimer of warranties and liability
7.1 We provide our website in good faith but we cannot and do not warrant the completeness, truth or accuracy of the information or other content or postings found on our website, or their usefulness for any particular purpose. You acknowledge and agree that you bear full responsibility for your own research and decisions regarding products and services and that we shall not be liable for any action that you or others take or don’t take based on your use of or reliance on information provided by us or other users of this website.
7.2 We do not promise that your access to our website, or its content will be delivered uninterrupted, timely or error-free, or that the site will be free from viruses or other harmful properties. It is your responsibility to implement satisfactory safeguards and procedures to make sure any files you obtain through our site are free from such contaminations or other harmful properties.
7.3 The effect of what is set out here is that you agree that under no circumstances will we be held liable for any direct, indirect, incidental or other type of loss or injury resulting from your use, or downloading of any content on our website.
8.1 You agree to indemnify, defend and hold harmless us, our directors, partners, officers, employees and licensors from and against any claim, liability, cost, damage or loss we may incur (including reasonable legal fees) as a result of any material that you post or transmit on our communication forums or via our communications systems, any actions you take which disrupt access to and/or the functioning of our site or any breach by you of your obligations under these Terms.
9.1 If any of these provisions is deemed invalid, void or unenforceable that provision will be deemed severable from the rest and will not affect the validity and enforceability of any remaining provisions.
9.2 This website is directed to users in England and Wales only unless otherwise specified for specific items posted on this site.
9.3 These Terms shall be governed by the laws of England and any dispute between us will be resolved exclusively in the Courts of England.
10.1 These Terms were published on 5th June 2020 and replace with immediate effect any Terms previously published.
- Contact us
If you have any questions about our site or these Terms and Conditions, please contact us by email to email@example.com